Make purchases with your debit card, and bank from almost anywhere with your phone, tablet or computer and at our 16,000 ATMs and more than 4,700 branches nationwide. Savings Accounts & CDs It’s never too early to begin saving. JPMorgan Chase & Co./2016 Annual Report The Testimonials on this page or provided via linked videos are the sole opinions, findings or experiences of our customer and not those of JPMorgan Chase Bank, N.A. Or any of its affiliates. I've had credit cards with Chase bank since 2007 following the institution's takeover of Washington Mutual in 2008. Last month I discovered the secondary credit card attached to 'my' Chase credit account (issued in my grandson's name) was 'missing' after the child's wallet was confiscated (later returned) by the Encinitas sheriff's department following a still pending dispute. If your card is lost or stolen, or you think someone used your account without permission, call us immediately at 1-866-564-2262 for debit card customers, 1-800-955-9060 for credit card customers, and 1–888–269–8690 for business credit card customers. With plenty of customer service features, the Marriott Bonvoy Premier Credit Card ensures that, whatever your travels may bring, you will have dedicated customer care by your side.
Please turn on JavaScript in your browser
It appears your web browser is not using JavaScript. Without it, some pages won't work properly. Please adjust the settings in your browser to make sure JavaScript is turned on.
Having concerns about a merchant charge to your debit or credit card?
If you see a charge you don’t recognize and think it may be fraud, learn more here.
- Overview
- Steps to Resolve Disputes
- Charge Errors vs. Fraud
- FAQs
Here’s a quick way to resolve your concerns:
1. Review the details of the charge
You can review transaction details on your account such as the merchant's name, phone number and your past activity with the merchant.
How to access more details about your transaction
2. Contact the merchant
Merchants can resolve charge errors within a few days, where it can sometimes take banks weeks to resolve. Keep track of the date you contact them, who you speak with, and their response. We may ask for these details if you decide to open a dispute later.
Chase Bank Business Credit Card Phone Number
Dispute Transactions on Chase.com videoOpens Overlay
3. Still not resolved? We'll look into it
Sign in to your Chase account, find the transaction, choose the arrow and follow the instructions to start a dispute. We'll investigate on your behalf.
- Is the charge still pending? For credit card charges, please wait 1-3 business days until they post. Pending debit card charges may be disputed by calling 1-866-564-2262.
- Need more help? Watch our how-to-video for step-by-step instructions on how to submit and track the status of a dispute online.
Sign in to get started
Still have questions? See the FAQs section.
Charge Errors vs. Fraudulent Charges
Charge Error
A charge error is a transaction you recognize but appears to be incorrect, such as:
- A recurring transaction or trial subscription you canceled
- A product or service you never received or received late
- A one-time purchase you returned or canceled, and you still haven’t received a credit
- A charge higher than the amount on your receipt
- A product or service you received and are dissatisfied with
- Your card was charged even though you used cash or a different card
- The same card was charged more than once for the same transaction
Fraudulent Charge
A fraudulent charge is a transaction that wasn't made by you or anyone authorized to use your account. You have confirmed:
- This charge wasn't made by another authorized user on your account
- You haven't let anyone else use your card
- You have reviewed the transaction detail keeping in mind some merchants use a different name or address for billing purposes and still don't recognize it
If your card is lost or stolen, or you think someone used your account without permission, call us immediately at 1-866-564-2262 for debit card customers, 1-800-955-9060 for credit card customers, and 1–888–269–8690 for business credit card customers.
Disputes FAQs
The fastest way may be to contact the merchant to resolve your issue. Anime clothes drawing boy.
You can learn more about disputing a transaction.
How to access more details about your transaction.
Credit card: You’ll need to wait for the credit card transaction to post before you can dispute it.
Debit card: You can call us at 1-866-564-2262 to initiate a debit card dispute for a pending transaction. You’ll need to wait for the debit card transaction to post before you can dispute it online.
Submit your dispute within 60 days of the transaction first appearing on your statement.
The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 60 days for credit card disputes and 90 days for debit card disputes. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.
To cancel a dispute, call the number on the back of your card. We also accept operator relay calls. If you’re deaf, hard of hearing, or have a speech disability, call 711 for assistance.
Chase Credit Card Helpline
You should continue to make at least the minimum payment on your credit card balance. Most of the time, you won't be charged interest or any other fees for the amount in dispute. We'll remove the disputed amount from your required payment until it's resolved.
Most of the time, a provisional credit will be applied to the account while we investigate the debit card dispute. This usually occurs within 48 hours but may take up to 10 business days.
Word2vec python. If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling 1-866-564-2262 for debit card customers, 1-800-955-9060 for credit card customers, and 1–888–269–8690 for business credit card customers.
Only a merchant can cancel your pending transaction.